Refunds and Exchanges

We strictly do not offer any refunds on any purchases. You may however make an exchange for any other item. Please check our exchange policy. 

If you are unsatisfied with your order for any reason, we accept and offer a free exchange of item(s). Please read our exchange policy before requesting for an exchange and contact our customer service to request for an exchange. This Exchange Policy does not affect your statutory rights.

  1. Exchanges must be made within 7 days from the date you receive your order
  2. Item must be in new, unused, and unaltered condition with original tags and packaging accompanied with an original valid receipt
  3. Sale items are final and is strictly not exchangeable
  4. When exchanging for an item of a lower, no refunds or reimbursements will be made
  5. When exchanging for an item of a higher valued, a top-up will have to made for the difference.
  6. Maghrebi by Sheenaz Fazreen reserves the rights to reject any exchange that does not fulfil any of the above state requirements
  7. Maghrebi by Sheenaz Fazreen reserves the rights to amend this policy at any time

We are so sorry that you have received a defected item. We ensure every item passes a quality check before leaving our warehouse for delivery. In the event where you have received a defected piece, please reach out to our customer service for us to assist you with a one-to-one exchange. If we are unable to exchange for the same item, we will reach out to you to request your permission to exchange with another item of choice or provide you with a store credit.